Receive your item - or get your money back!
Don't you worry no more! There is no longer any reason to fear that the item you just bought will not arrive, or is in worse shape than promised. We are introducing TradonoPay, your new friend in every single trade. TradonoPay will keep the money in safe custody until the item is delivered in the promised shape and condition - and if not, you will get your money back.
Receive your item - or get your money back
When using TradonoPay, you are guaranteed your money back if you don't receive the item or if your new item is in worse condition than agreed upon. TradonoPay claims a 10% security fee of the payment (min. 1CHF). The security fee covers loss at money reimbursements and salary to the costumer service and support team.
Support all the way
If you have any questions or are in need of help or guidance throughout the trade, Tradono's support team is ready to assist you in a twinkling of an eye. When the trade is made through TradonoPay, potential problems or issues will be solved fast and efficiently.
Would you like to know more about TradonoPay – then read our detailed guide here:
How TradonoPay works
- Buyer makes an offer with TradonoPay
It is now up to the seller to accept, counter or decline.
- Seller accepts
The deal is now sealed and legally binding.
- The buyer pays with TradonoPay
The money is sent to Tradono, and we look after it while the deal is ongoing, until the item is marked as received.
- In case of problems
When buying with TradonoPay, both the seller and buyer can contact support. Thereafter the money transfer will be paused for up to 30 days. In the meantime Tradono Support will look into the case. So Tradono works as a safe middle man in the deal. If you have general questions we recommend that you don't push "problem" but instead feel free to contact support at firstname.lastname@example.org
- The item is sent or picked up
If everything goes according to plan, you have 14 days to complete the deal. As a seller, if you are sending the item be sure to obtain a postal certificate as a proof of shipping(!).
- The item is in the buyers' hands
Once the buyer receives the item, he or she marks it as "item received".
- Tradono transfers the money to seller
Once the buyer approves the item (or after 14 days), Tradono transfers the money to the seller. Safe and easy. Be aware that it can take a while before the money is in your account. Especially first time users will experience some waiting time. This is because our payment provider needs to validate your information and credit standing.
Why is Tradono not free of charge for the buyer?
Tradono will always be free to use, but if you wish to use our safe payment it will cost the buyer 10% of the item price (and minimum 1CHF). This safety fee covers refund losses and return postage, development costs, fees to payment partners, extra support staff etc.